Customer Support & Marketing Administrator

Join PT Andara Rejo Makmur as a Customer Support & Marketing Administrator in the vibrant heart of Bali! This role is perfect for detail-oriented professionals who thrive in dynamic environments, bridging the gap between customer service and sales to drive business growth. In this position, you'll handle customer inquiries, manage marketing campaigns, and ensure seamless communication across all channels. Located in Badung, you'll be part of a team that values innovation and customer satisfaction.

As a Customer Support & Marketing Administrator, you'll be the backbone of our customer relations and marketing efforts. You'll use tools like Zendesk for customer support, Mailchimp for email marketing, and Google Analytics for performance tracking. This role offers a unique blend of customer service and marketing, with opportunities to grow and develop your skills in a supportive environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Manage and execute marketing campaigns, including email, social media, and digital advertising.
• Monitor and analyze customer data to identify trends and improve service quality.
• Coordinate with sales and marketing teams to ensure seamless communication and campaign execution.
• Maintain and update customer and marketing databases using CRM and marketing automation tools.
• Create and distribute promotional materials, including newsletters, social media posts, and email campaigns.
• Provide regular reports and insights to management on customer satisfaction and marketing performance.
• Stay updated with industry trends and best practices in customer support and marketing.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer support, marketing, or a related role.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Experience with marketing automation tools like Mailchimp or HubSpot.
• Strong analytical skills with experience in data analysis and reporting.
• Excellent communication skills, both written and verbal.
• Ability to work well in a team and manage multiple tasks simultaneously.
• Familiarity with digital marketing platforms like Google Ads and Facebook Ads is a plus.

🛠️ Keahlian

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